Refund Policy

A legal disclaimer

Returns Eligibility
Customers may request a return or exchange within 7 days of receiving their order if:

* The item delivered is damaged, defective, or incorrect
* The item is unused and in its original packaging
* Proof of purchase or order confirmation is provided.
 

 Non-Returnable Items

The following items are not eligible for return or refund:

* Used or opened products
* Products damaged after delivery due to customer handling
* Clearance or promotional sale items
* Perishable goods
 

 Refund Process

Once the returned item is received and inspected, we will notify the customer of the approval or rejection of the refund request.

Approved refunds will be processed within 5–10 business days through the original payment method or via an agreed alternative method.

Exchange Policy

Customers may request an exchange for:

* Wrong item received
* Damaged or defective products
* Size or specification issues where applicable

Exchanges are subject to product availability.
 

Delivery Issues

If your order has not arrived within the estimated delivery period, kindly contact our support team for assistance.
 

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to:

* Seller error
* Wrong item delivered
* Defective or damaged product

Order Cancellation

Orders may be cancelled before shipment or processing. Once an order has been shipped, cancellation may not be possible.
 

Contact Information